Stakeholder relations and complaint section

 

Hung Yu Electric, through practical experience from various units and with reference to AA 1000 standards and GRI guidelines, evaluates the impact and relevance of various stakeholders on the company's operations based on the five major principles of Dependency, Responsibility, Tension, Influence, and Diverse Perspectives.
Through surveys and discussions, seven major categories of stakeholders are identified, including employees, customers, shareholders/investors, suppliers, non-profit organizations, neighboring communities, governments, and media. Hung Yu Electric values the voice of stakeholders and has established direct two-way communication channels with them to understand their concerns and continuously improve the company's performance in sustainable development. The communication methods and frequency are detailed in the table below.

Category  
Focus Topics  
Communication Methods and Frequency Communication Results and Feedback
 Employees •   Employee rights and benefits
•   Corporate governance
•   Health and safety
•   Talent attraction and retention
•   Talent development and training
•   Labor-management relations
 
Daily: Manufacturing department morning meetings
Weekly: Business unit operation meetings
Monthly: Business unit monthly meetings / Health services
Quarterly: Labor-management meetings
Annually: Year-end meetings / Employee feedback surveys
Irregularly: Education and training programs
Contact Window:
hr@hyec.com.tw
Labor-management meetings held once every quarter
Year-end meeting held once every year
1,394 hours of employee training completed
36 on-site health service sessions provided
1 employee health examination conducted
0 internal complaints reported
 Questionnaire surveys:

Overall employee satisfaction survey: Once per year / Coverage rate: 24.63% / Satisfaction score: 3.78 out of 5
Employee cafeteria survey: Twice per year / Total participants: 96
Blood donation campaign: Twice per year / Total participants: 70
Sustainable diet initiative: Four times per year / Total participants: 88

Customer •   Information security
•   Customer privacy
•   Product safety
•   Operational performance
•   Ethical management
•   Innovation & R&D
Annual: Customer satisfaction surveys
Irregular: Visits / Phone calls / Emails
Real-time: Company website / Press releases
Contact Window: Official website / Account managers
Contact Number:(02)2681-8008
Whistleblowing Mailbox:
service@horngyu.com
•   All customer satisfaction survey results were satisfactory
•   Customer issues are handled immediately by the sales team
•   Product issues are assigned and handled promptly
•   Smart Energy Week
Shareholders/Investors •   Financial performance
•   Corporate governance
•   Risk management
•   Innovation & R&D
Regular: Shareholders’ meetings / Board meetings
Regular: Annual reports / Financial reports
Irregular: Investor conferences / Material information announcements
Investors (Potential Investors):
Personal visits / Phone calls / Press releases
Email: ​ir@horngyu.com
•   Shareholders’ Meeting: 1 meeting held in 2025
•   Board Meetings: 9 meetings held in 2025
•   Investor Conference: 1 conference held in 2025
•   Investor meetings conducted
•   Material information announcements released
Suppliers •   Ethical management
•  Corporate governance
•  Risk management
•  Energy and greenhouse gas 
•  management
Irregular: Visits / Phone calls / Emails
Regular: Supplier evaluations
Public Information: Company official website
Contact Number:(02)2681-8008
•   Supplier evaluation questionnaire surveys conducted
•   Annual year-end banquet celebration
Non-profit Organization •   Ethical management
•   Energy and greenhouse gas management
Annually: Sustainability Report
Irregular: Meetings / Personal visits
Real-time: Company website / Official Facebook page
Real-time: Phone / Email
•   Actively participated in related courses and activities
Neighboring Community •   Occupational health
•   Safe energy
•   Greenhouse gas management
Annually: Sustainability Report
Real-time: Company website / Official Facebook page
Real-time: Phone / Email
•   Blood donation campaigns
•   Engineers’ mountaineering team
•   Care programs for elderly people living alone
Government
•   公司治理
•   風險管理
•   能源與溫室氣體管理
不定期:政策研討會
不定期:公文、會議、電話
不定期:Email/公開資訊
不定期:金融檢查、專案會議
聯絡電話:(02)2681-8008
•   即時回覆主管機關詢問
•   主動參與相關會議及課程
Media
•   財務績效
•   創新研發
每年:永續報告書
即時:公司網站、官方臉書
不定期:公開資訊觀測站
不定期:專訪/新聞稿
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